Moi-Même | Frequently Asked Questions

We pulled together a list of the most frequently asked questions about ordering a Moi-Même custom garment. If your question is not answered here, just send us an e-mail at contact@moi-meme.com and we will happily respond.

Table of Contents
·  Styles
·  Fabrics
·  Personal Tailoring Appointments
·  Payment
·  Delivery
·  Design and Tailoring

Styles
Can I purchase in separates, or must I order a full suit?
Many customers choose to order separates - pants, in particular - for business-casual workplaces. If you plan to order a matching garment at a later date, however, please be aware that our fabric options are prone to change and the fabric or color you ordered last month may not be available next month.

How often do your styles change?
We produce new styles for the Autumn/Winter and Spring/Summer collections, but we retain the most popular styles from past collections in our portfolio.

What can I expect to see in the Autumn/Winter 08 collection?
To be amongst the first to preview the A/W 08 collection, join our mailing list.

Where can I learn about the specific details of a Moi-Même garment?
Our website provides copious amounts of information about the tailoring details of our garments. If you have a question that is not addressed there, please just send us an e-mail at contact@moi-meme.com.

May I bring in my own fashion designs?
No, we design our own garments and create our own patterns to ensure we can offer a consistent excellent fit and classic style.

Do you offer Plus size styles?
No, we are unable to accommodate Plus sizes (dress sizes 16+) at this time.

Will I be able to try on sample garments?
Yes, to give you a general idea of fit. The actual pattern will be developed to fit your unique body measurements.

Fabrics
How often do your fabrics change?
We offer a new fabric and color portfolio four times each year - Spring, Summer, Autumn and Winter - and we often update fabrics mid-season. Specific fabrics or colors may become unavailable. Our website displays our current fabric offering.

Can I view fabric swatches?
Yes; you may either view fabrics during your personal tailoring appointment, or request that a swatch book be sent to you. Just send us an e-mail at contact@moi-meme.com.

Personal Tailoring Appointments
How many appointments are required?
New customers will require an initial measuring appointment (returning customers may skip this step because your measurements will already be on file) and all customers will require a follow-on fitting and pant-hemming appointment. A final fitting appointment may be required, in the case of alterations.

What happens during a measuring appointment?
During your measuring appointment, a Style Consultant will take your measurements, privately. The Style Consultant will also help you select a style, shell fabric and lining color so you may conveniently place an order during your appointment. A 50% deposit is required to place an order.

What happens during a fitting and hemming appointment?
During your fitting and hemming appointment, our seamstress will stitch up the hem to your pants, accommodating for flats or heels. Please bring the shoes you prefer to wear so we may hem your pants accordingly. Provided no alterations are required, your garments will be ready to take home at the conclusion of your appointment.

Do you accept walk-ins?
To ensure we are able to offer you personal and private service, we do ask that you reserve for personal tailoring in advance. You can conveniently make an appointment directly from the website.

How long does an appointment take?
Most appointments take one hour.

What if I need to cancel an appointment?
We will happily help you cancel and reschedule your appointment. In fact, you may do so directly from our online appointment scheduler. There are no charges for missed appointments.

What should I wear to my appointment?
You might find it more comfortable to wear tight-fitting clothing so your measurements can be taken over your clothing. It is recommended that you bring your preferred shoes to the hemming appointment.

Must I make a purchase during an appointment?
Not at all; you are welcome to peruse the collection and have your measurements taken. Once your measurements have been taken, you may order at any time.

Can I take my own measurements?
To ensure the consistent measuring accuracy that drives our excellent fit, all measurements must be taken by a trained Moi-Même Style Consultant.

What if my measurements change?
If you believe your measurements may have changed since your last fitting, just let us know and we will arrange another fitting for you. See Moi-Même’s Quality and Service Guarantee for more information.

Payment
Do I pay when I order, or when I receive my garments?
We request a 50% deposit at the time of order, with the remainder due upon delivery. We will automatically charge your credit card when your garments are delivered to you.

Is the 50% deposit refundable?
The deposit is refundable up to 24 hours from the time the order was placed. After that time, the deposit can not be refunded because production will have already begun on your custom garments.

What types of payment do you accept?
We accept American Express, Diners Club, Discover, MasterCard and Visa. We do not accept cash or checks.

Do you charge sales tax?
Yes, we charge all appropriate sales taxes.

What is your refund policy?
Because your garments are custom made for your body, we do not offer refunds. We do, however, provide a Quality and Service Guarantee to ensure your satisfaction.

Delivery
When will I receive my garments?
Your garments will be ready within four weeks of the date your order was placed. We will contact you when they are ready to schedule a follow-on fitting and hemming appointment.

How will I receive my garments?
You may pick up your garments from us during your final fitting appointment. If you would prefer to have the garments shipped to you, we can accommodate that as well, though for pants and skirts only at this time.

Can you ship my order to me?
We ship both pants and skirts to customers around the country, though your measurements must still be taken by a trained Moi-Même Style Consultant in our New York City showroom.

Will you ship garments other than pants and skirts?
No, we only ship pants and skirts at this time. Jackets are the garments most likely to require alterations and they are also the most difficult garments to alter. Additionally, many tailors are reluctant to make alterations of another tailor's work. Thus, to ensure your overall satisfaction with the product and experience, we must perform all alterations of jackets in our New York City showroom.

Do you charge for shipping?
Yes, we charge for shipping and handling.

Do you charge for alterations?
Alterations are complimentary for customers picking up garments in New York City. Delivery customers are responsible for their own alterations.

Will my garments come with a garment bag?
Yes! Your order will include a garment bag.

Design and Tailoring
Who is the designer?
Our styles are created by the award-winning American designer, Steven Hoffman. Steven has shown his tailored womenswear at London Fashion Week and has been lauded by the Fashion Group International, International Talent Support in Trieste, Italy and elsewhere. Steven earned his master degree in fashion design from London’s Central Saint Martins College of Art and Design. You can read more about Moi-Même’s collaboration with Steven in our April 2007 e-newsletter.

Who are your tailors?
Each Moi-Même garment is crafted by skilled tailors in Vietnam, under the guidance of the husband-and-wife team, Mr. Do and Ms. Nguyet – both of whom are second-generation master tailors themselves. Our partners were personally selected by the company’s founder, Dawn Verbrigghe, for their ability to combine classic tailoring technique with contemporary technology and exceptional management – allowing us to efficiently construct suits that have a special, personal touch.