Fabrics
Styles
Personal Fit Sizing & Measurements
Alterations
Ordering
Payment
Taxes & Duties
Shipping & Delivery
Return & Refund Policy
Design & Tailoring
Gift Cards
Contact
  • About our Suiting Fabrics

    Our suiting portfolio is carefully selected and is comprised of breathable natural-fiber cashmere-and-wool blends. Most of our suiting fabrics are imported from textile mills in Italy, with some occasionally from England or Australia.

    Our suiting separates are available in three suiting fabric groups: Tissu, Luxe and Premier. Luxe and Premier are our premium groups, with most fabrics featuring a higher cashmere content and/or finer woolen yarn.

    Regardless of the fabric you select, you can be confident that our highly edited portfolio is comprised of fabrics that, in our experience, we expect to wear well over multiple seasons.

    About our Bemberg® Lining Colors

    When you order a Moi-Même garment, you also select your own lining color. We take lining fabric seriously because it helps to support your garment and protect your suiting fabric from yellowing. Our 100% Bemberg lining fabrics are available in a palette of colors that ranges from subtle to dazzling. Select a color to match your unique personality.

    We line all our garments to the hem: no more half-lined pants and unlined skirts. Our jackets feature convenient interior lining pockets.

    • Bemberg is Wearable. As soft as silk, yet cooler and more durable, Bemberg is a breathable natural-fiber wicking fabric; it keeps you cool all year-round in a way that synthetic fabrics do not. In fact, our lining provides cooler and drier warm-weather comfort than unlined garments. If you have dry skin, you will appreciate having our lining fabric – and not wool – next to your body. Furthermore, our lining fabric is anti-static and anti-cling.
    • Bemberg is Sustainable. Our Bemberg cupromium rayon is a cotton-based fabric that is annually renewable – avoiding both forest and petroleum depletion. Furthermore, it is naturally biodegradable.

    About our Shirting Fabrics

    Our premium cotton shirting fabrics are imported from Turkey and feature 3-4% elastene for stretch. Our shirting fabrics are available in a variety of solid colors and prints. The fabric we use is typically found in shirts that retail for $200-$250 USD.

    • Luxurious, silky feel
    • Machine-washable, so you can save on those trips to the dry cleaners
    • Stretch for comfort

     

    How often do your fabrics change?
    We update our fabrics frequently. Specific fabrics or colors may become unavailable so we recommend purchasing all the items you would like in a single fabric all at once, as we cannot guarantee that the fabric you prefer will be available later. Our website displays our current fabric offering. To be amongst to learn when new fabrics are added to the collection, join our mailing list.

    Will the fabric I select look exactly like what I see on my computer screen?
    All computer screens represent color slightly differently. For that reason, we cannot guarantee that the color of your garments will match exactly what you see on your screen. We have provided a large view of each fabric as well as descriptions to help guide your decision-making.

    What if I want more garments made in a fabric I selected for a past order?
    If we still have the fabric you previously ordered in stock, you may always order more garments in that fabric. Unfortunately, specific fabrics or colors may become unavailable so we recommend purchasing all the items you would like in a single fabric all at once, as we cannot guarantee that the fabric you prefer will be available later.

    What’s the difference between a black fabric in the Tissu, Luxe and Premier lines?
    Generally speaking, the fabrics in our Luxe and Premier line feature a higher cashmere content and/or finer woolen yarn. Our Premier fabrics are our most fine.

    Are your fabrics wearable year round?
    Yes, all our fabrics are all-season fabrics. In fact, our Bemberg lining fabric actually helps to keep you cooler in warm temperatures.

    Can you send me fabric swatches?
    Yes, you may request that a swatch sheet be sent to you. Please contact us to make your request. Tell us the fabric lines (Tissu, Luxe and/or Premier) and color families (black, grey, navy, ivory/sand, brown/khaki and/or stripe) in which you are interested and include your mailing address.

    May I send you my own fabrics?
    No, we can only use our own fabrics.

  • May I supply my own fashion designs?
    No, we design our own styles and create our own patterns to ensure we can offer a consistent fit and quality construction.

    Can I purchase in separates?
    Many customers choose to order separates – pants, in particular – for business-casual workplaces. If you plan to order a matching garment at a later date, however, please be aware that our fabric options are prone to change and the fabric or color you ordered last month may not be available next month.

    Where can I learn about the specific details of a Moi-Meme garment?
    Our website provides copious amounts of information about the tailoring details of our garments on each catalog page, see: jackets, pants, skirts, dresses or shirts.

    Where will the pants sit on my waist?
    Some of our pant styles are mid-rise, others are high-rise. We indicate on each style whether it is mid- or high-rise.

  • What is Personal Fit?
    Your Personal Fit is the combination of your size, shape and height. Moi-Même’s Personal Fit is a more comprehensive way to communicate sizing because it takes into account the curviness of your body.

    Do you offer Petite sizes?
    Yes, we offer petite sizes. We also recommend specific styles for petites.

    Can you accommodate very petite women?
    Yes! When you design a Moi-Même garment you will have the opportunity to select from standard hem and sleeve lengths or input your own custom length. Please note that we do not, however, offer a custom length option for the pant rise or jacket and shirt lengths; for these measurements we offer our standard Petite lengths.

    Do you offer Tall sizes?
    Yes, we offer tall sizes. We also recommend specific styles for tall women.

    Can you accommodate very tall women?
    Yes! When you design a Moi-Même garment you will have the opportunity to select from standard hem and sleeve lengths or input your own custom length. If you are taller than 5’10”, you will almost certainly want to choose your own custom measurement here. Please note that we do not, however, offer a custom length option for the pant rise or jacket and shirt lengths; for these measurements we offer our standard Tall lengths.

    Do you offer shapes for full-chested women?
    Yes, we offer Personal Fit sizes that fit full chests. We also recommend specific styles for full-chested women.

    Do you offer shapes for pear-shaped women?
    Yes, we offer Personal Fit sizes that fit pear-shaped bodies – those are larger through the hips and/or thigh. We also recommend specific styles for pear-shaped women.

    Do you offer Plus sizes?
    We are not able to accommodate Plus sizes at this time. To be amongst the first to learn if and when we add Plus sizes, please join our mailing list.

    What if my size does not match any of the options?
    Though we offer an expanded range of sizes, we are not able to accommodate all body shapes and sizes. If your measurements are not accommodated in our current sizing system, we would love to hear about it so we can continue to meet the needs of more women. Please contact us to let us know your specific measurements. If you are Plus size, please note that we are not able to accommodate Plus sizes at this time. To be amongst the first to learn if and when we add Plus sizes, please join our mailing list.

    Do I need to have my measurements taken?
    To find your Personal Fit, you will need to know your height, bust, waist and low hip measurements. Some women already know these measurements; if you already know these measurements then no, you do not need to have your measurements taken. Never take your own measurements, however; ask a friend, family member or local tailor take them for you.

    How can I have my measurements taken?
    We have prepared a guide for taking measurements that we ask you to use – even if a trained tailor takes the measurements for you. Never take your own measurements; ask a friend, family member or local tailor take them for you.

    Can I take my own measurements?
    No; to improve accuracy, we ask that you have a friend, family member or local tailor take your measurements. Please ask them to refer to our guide for taking measurements.

    Do I need to know my measurements in centimeters or inches?
    Either! You will be given the option to toggle to inches or centimeters as you design a garment and input your Personal Fit information.

    Can I return my garment(s) if my Personal Fit turns out to be incorrect?
    Because your garments are made to order to meet your personal specifications, like most made-to-order clothiers, we cannot accept returns. We have intentionally designed our clothing with easy-to-alter construction. Learn more about Ordering with Confidence.

    Will Moi-Même remember my measurements the next time I visit the website?
    If you have an account with us, we will keep a record of your Personal Fit profile.

    What if my measurements change?
    If your measurements have changed, simply adjust them the next time you place an order.

  • Will my garments require alterations?
    As with any ready-to-wear garment, you may find that alterations will improve the fit of your garment. Moi-Même does not perform alterations nor does Moi-Même make any sort of reimbursements to cover the cost of any alterations.

    Do you perform alterations?
    No, we do not perform alterations. We may, however, be able to recommend a tailor in your area. If you would like a recommendation, please contact us.

  • Must I order online, or may I order in a store?
    Our garments are available only from the Moi-Même website.

    Can I make changes to my order after it has been placed?
    If your order has not yet begun tailoring, we can still make changes to it. Contact us to request changes. If there is still time to process a change, we will reach out to you to request more information about the change you would like. It will take 48 hours to confirm whether a change can be made.

    Can I cancel my order after it has been placed?
    If your order has not yet begun tailoring, we can still cancel it. Contact us to request cancellation. If the order can still be canceled we will automatically reimburse your credit card for the canceled amount. It will take 48 hours to confirm whether a cancellation can be made.

    Do your made-to-order garments ever go on sale?
    No. While we may run promotions from time-to-time (e.g., free shipping), our garments do not go on sale because they are made one at a time to fulfill a specific, individual order.

  • Do I pay when I order, or when I receive my garments?
    You pay for your garments at the time of order. You will be charged the total due for your garments during the checkout phase.

    What types of payment do you accept?
    We accept Discover, MasterCard, Visa, JCB and debit cards with one of the aforementioned logos.

    Where can I find a receipt for my order?
    Your receipt will have been e-mailed to you after your order was placed. If you did not receive your receipt, please check your Spam folder. If you still cannot find your receipt, login to your account on our website.

  • Do you charge U.S. sales taxes?
    We charge sales tax on orders delivered to addresses in Michigan and New York state only. Customers receiving deliveries outside these states are responsible for paying any sales or use taxes or Customs duties that may be required by your government.

    Do you charge Canadian taxes (VAT/GST/PST/HST)?
    Any applicable VAT taxes will be charged by Canada Customs, not by Moi-Même.

    What is the expected cost of Canada Customs duties and taxes (VAT/GST/PST/HST) on my order?
    Approximately 15% of the order price. This is only an estimate. Additional brokerage charges may be assessed by the shipping company. We have selected shipping options that, in our experience, have resulted in lower overall fees for our Canadian customers.

  • When will I receive my garments?
    Your garments will ship approximately 4-6 weeks from the date your order was placed. You will receive an email with shipment tracking information when your order ships. Moi-Même does not make any guarantees that your order will ship within six weeks and does not offer any refunds or other compensation on orders that take longer than six weeks.

    Can you deliver to a U.S. P.O. Box?
    Yes, we use USPS when delivering orders to P.O. boxes.

    Which shipping service do you use?

    U.S. Deliveries UPS Ground
    U.S. Deliveries to a P.O. Box USPS
    Canada Deliveries USPS / Canada Post

     

    Do you charge for shipping?
    We offer free shipping on all orders greater than $500, before taxes. Shipping costs will be added during the checkout process. Customers outside the U.S. will be responsible for any and all applicable Customs duties and taxes.

    How long will it take for my shipped order to arrive?
    The following transit times are estimates provided by the shipping companies. Your actual transit time may vary depending on geographical location, weather, Customs clearance, etc. Moi-Même does not guarantee any transit times or offer any refunds or other compensation on orders that take longer to deliver than the estimates provided here.

    U.S. Deliveries 3-6 business days
    U.S. Deliveries to a P.O. Box 5-7 business days
    Canada Deliveries 7-10 business days

     

    Can I select a faster shipping service?
    Contact us if you would like to upgrade to a faster shipping service, for an additional charge, before your order ships.

    Do you ship internationally?
    We ship to customers in the U.S. and Canada. Customers outside the U.S. will be responsible for any and all applicable Customs duties and taxes.

    Will I have to pay Customs duties and/or taxes?
    Customers outside the U.S. will be responsible for any and all applicable Customs duties and taxes.

    What is the expected cost of Customs duties and/or taxes on my shipment?

    Canada Approximately 15% of the order price
    Note: additional brokerage charges may be assessed by the shipping company; we have selected shipping options that, in our experience, have resulted in lower overall fees for our Canadian customers
    U.S. No Customs duties. Sales tax applies for orders shipped to addresses in the states of Michigan and New York

    Can you accept special delivery instructions?
    Yes, if there are special instructions you would like us to give the UPS driver (e.g., leave package with a neighbor), please provide them during checkout.

    Will my order come with a garment bag?
    Yes, orders that include a jacket will come with a garment bag.

  • What is your returns policy?
    As your garments are made to order just for you, we do not offer refunds. We will, however, happily make exchanges in cases where the garment you receive does not match your order (i.e., it is the wrong fabric, style or size). Learn more about Ordering with Confidence.

    Can I return my garment(s) if my Personal Fit turns out to be incorrect?
    Because your garments are made to order to meet your personal specifications, like most made-to-order clothiers, we cannot accept returns. We have intentionally designed our clothing with easy-to-alter construction. Learn more about Ordering with Confidence.

    Can I return my garment(s) or request a refund or other compensation if my order doesn’t ship within six weeks?
    No, Moi-Même does not make any guarantees that your order will ship within six weeks and does not offer any refunds or other compensation on orders that take longer than six weeks.

    Can I return my garment(s) or request a refund or other compensation if my order takes longer to be delivered than estimated?
    No, Moi-Même does not guarantee any transit times or offer any refunds or other compensation on orders that take longer to deliver than the estimates provided. Transit times are estimates provided by the shipping companies and your actual transit time may vary depending on geographical location, weather, Customs clearance, etc.

    Do you offer refunds?
    As your garments are made to order just for you, we do not offer refunds. We will, however, happily make exchanges in cases where the garment you receive does not match your order (i.e., it is the wrong fabric, style or size). Learn more about Ordering with Confidence.

    Do you perform alterations?
    No, we do not perform alterations. We may, however, be able to recommend a tailor in your area. If you would like a recommendation, please contact us.

    Will you reimburse me for the cost of alterations?
    No, Moi-Même does not make any sort of reimbursements to cover the cost of alterations. As with a ready-to-wear garment, you may find that alterations will improve the fit of your garment. We may be able to recommend a tailor in your area. If you would like a recommendation, please contact us.

    Can I make changes to my order after it has been placed?
    If your order has not yet begun tailoring, we can still make changes to it. Contact us to request changes. If there is still time to process a change, we will reach out to you to request more information about the change you would like. It will take 48 hours to confirm whether a change can be made.

    Can I cancel my order after it has been placed?
    If your order has not yet begun tailoring, we can still cancel it. Contact us to request cancellation. If the order can still be canceled we will automatically reimburse your credit card for the canceled amount. It will take 48 hours to confirm whether a cancellation can be made.

  • Who is your designer?
    Our garments are designed by a team at Moi-Même that is comprised of professionals with experience in garment design, construction and manufacturing as well as experience working with professional women. We aim to be very customer-focused – designing styles that are both attractive to, and appropriate for, professional women. In the end, of course, your Moi-Même made-to-order garment will really be designed by you!

    Who are your tailors?
    Each Moi-Même garment is crafted by skilled tailors in Vietnam, under the guidance of a husband-and-wife team – both of whom are second-generation master tailors themselves. Our partners were personally selected by the company’s founder for their ability to combine classic tailoring technique with contemporary technology and exceptional management – allowing us to efficiently construct garments that have a special, personal touch. We have been working closely together since 2007.

  • Purchasing a Gift Card

    Can I purchase gift cards online?
    Yes, you may purchase gift cards through our website.

    How are gift cards delivered?
    You may elect to have your gift card delivered by mail or by e-mail.

    For how long are gift cards valid?
    Gift cards expire after one year from the date of purchase.

    Redeeming a Gift Card

    How can I redeem my gift card?
    Each gift card has a gift code. To redeem your gift card, simply enter your gift code during checkout. The remaining value of the gift will be deducted automatically from your order.

    Does the use of a gift card disqualify my order for free shipping?
    No, provided your order is for $500 or more, you will receive free shipping regardless of whether you pay with a gift code.

    Where can I find the code?
    If you received a card in the mail, the code will be printed on the reverse. If you received a e-mail card, the code will be printed in the e-mail attachment.

    For how long are gift cards valid?
    Gift cards expire after one year from the date of purchase.

    Will the gift card cover sales taxes?
    Yes, if sales taxes are required on your order, they will be charged on the full value of your order, before any gift card discount is taken.

    Will the gift card cover shipping charges?
    Yes, any shipping charges or free shipping promotions will be based on the full value of your order, before any gift card discount is taken.

  • My question is not answered here; I need customer support. Who can I contact?
    For customer support, please contact us.