We understand that designing made-to-order clothing online is not something you do every day.
Because your garments are custom made to meet your personal specifications, like most made-to-order clothiers, we cannot accept returns. And yet, we want to make sure you can feel confident about ordering from us. That’s why we offer:
Does your garment need alterations? Your tailor will be pleased to see that our garments are constructed with copious darts to make altering easier and generous seam allowances to ensure your garment can be “let out” if needed. We spent years altering our garments on behalf of our customers, so we understand how to design for alterations ease.
When I took the plain black suit I got from you guys not too long ago to my seamstress here she thought it was excellent all around. She has been doing suit alterations for me for years and the one from you guys needed the least work of any I have ever brought in - plus she liked the fabric and style.Bree U. of Seattle
Want to see swatches of our fabrics before you place your order? Please contact us to make your request. Tell us the fabric lines (Tissu, Luxe and/or Premier) and color families (black, grey, navy, ivory/sand, brown/khaki and/or stripe) in which you are interested and include your mailing address.
We use a secure server to protect all your stored information. Transmission of data during the entire shopping and checkout process – from receipt of your body measurements to payment – is encrypted through industry standard Secure Socket Layer (SSL) technology. All SSL-capable browsers have symbols to indicate secure mode, often a padlock icon.
Changes and Cancellations — if you change your mind
If your order has not yet begun tailoring, we can still make changes or cancel it. Learn more about changes and cancellations in our FAQ.
Exchanges — if there’s an error
We will make an exchange if the garment you receive does not match your order (i.e., it is the wrong fabric, style or Personal Fit size). We cannot accept exchanges in cases where the garments were made to the specifications you requested. Learn more in our FAQ.
Help Finding a Local Tailor
Do you need help finding a tailor near you who can complete your alterations? We have worked with many tailors around the U.S. and Canada and may be able to make a recommendation. Contact us to request help.