Order with Confidence

We understand that ordering custom clothing online is not something you do every day.

Because your garments are custom made to meet your personal specifications, like most custom clothiers, we cannot accept returns. And yet, we want to make sure you can feel confident about ordering from us and that you won’t be stuck with clothing you will never wear. That’s why we offer:

  1. Fabric Swatching

    Want to see swatches of our fabrics before you place your order? Please contact us to make your request. Tell us the fabric lines (Tissu, Luxe and/or Premier) and color families (black, grey, navy, ivory/sand, brown/khaki and/or stripe) in which you are interested and include your mailing address.

  2. Secure Checkout

    We use a secure server to protect all your stored information. Transmission of data during the entire shopping and checkout process - from receipt of your body measurements to payment - is encrypted through industry standard Secure Socket Layer (SSL) technology. All SSL-capable browsers have symbols to indicate secure mode, often a padlock icon.

  3. Changes and Cancellations -- if you change your mind
    If your order has not yet begun tailoring, we can still make changes or cancel it. Learn more about changes and cancellations.

  4. Help Finding a Local Tailor
    Do you need help finding a tailor near you who can complete your alterations? We have worked with many tailors around the U.S. and Canada and may be able to make a recommendation. Contact us to request help.

  5. Easy-to-Alter Construction
    Does your garment need alterations? Your tailor will be pleased to see that our garments are constructed with copious darts to make altering easier and generous seam allowances to ensure your garment can be “let out” if needed.

  6. Exchanges -- if there's an error
    We will make an exchange if the garment you receive does not match your order (i.e. it is the wrong fabric, style or Personal Fit size). We cannot accept exchanges in cases where the garments were made to the specifications you requested. Learn more about exchanges.

  7. Resales -- if you change your mind
    Not happy with the color or style? Sell your garments to someone else and design yourself something new! We will help resell your garments for you. Learn more about our resales services.

 

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